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On-Site Supervisor

Yahya Technologies, LLC (Y-Tech), is seeking a On-Site Supervisor in Northern Virginia and shall supervise employees to ensure effective and timely processing of work assignments. This position is open to candidates with an active Secret Clearance.

Responsibilities

  • The On-Site Supervisor shall review the work completed by contractor personnel and ensure that procedures, operations, and directions issued by Contractor upper management have been complied with and satisfactorily implemented.
  • The On-Site Supervisor shall monitor the workflow to ensure minimum backlog and maximum productivity, and shall prepare documentation regarding any performance deficiencies. At the discretion of Contractor upper management, the On-Site Supervisor shall brief newly assigned personnel regarding duties and functions as assigned, and monitor their progress. 
  • The On-Site Supervisor shall be under the direct supervision of the Help Desk Manager and shall interface with him/her regarding all performance, technical, or personnel matters.
  • The On-Site Supervisor shall maintain time and attendance and production logs of each employee supervised and shall certify the accuracy of the information. 
  • The On-Site Supervisor shall prepare daily and weekly staffing production and error reports for submission to Contractor or government management. 
  • The On-Site Supervisor(s) for the Service Center is expected to answer calls and emails in addition to duties above.

Qualifications: 

  • The On-Site Supervisor must have ten (10) years of experience and sufficient technical knowledge in a relevant environment, as well as a minimum of four (4) years of supervisory experience, AND two (2) recent years of experience as a customer support services operator/analyst, including one (1) year of recent supervisory experience in that setting.
  • The On-Site Supervisor must have satisfactorily demonstrated oral and written communication skills.

Y-Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.

 

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