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Tier 1 / Help Desk Task Lead

Y-Tech is seeking an IT Professional with an Active Secret Security Clearance to work in San Antonio, Texas to provide technical direction and engineering knowledge for IT support activities to include:

  • To be able to perform system-level configuration of products including determination of hardware, OS, and other platform specifications.
  • Be able to provide assistance and oversight for all information systems operations activities, including computer configuration, operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.
  • Have the ability to supervise all contract personnel engaged in the operation and support of network users, including all communications equipment on various platforms in large scale or multi-shift operations. Resume shall reflect a minimum of 6 years’ supervisory experience.
  • To monitor and respond to hardware, software, and network problems through routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals). Standard response procedures include identification of a problem, notification of appropriate personnel, complete troubleshooting or replacement procedures, and ensuring that notification of the appropriate personnel that the system(s) or equipment has returned to normal operations
  • Utilize software and hardware tools and identifies and diagnose complex problems and factors affecting network performance.
  • Support a variety of IT systems and deploy commercial of the shelf (COTS) and Government off the shelf (GOTS) technologies including Microsoft, Linux, networking NSA Type 1 encryption devices, VOIP, email, video teleconferencing, and common desktop productivity tools.
  • Meet DoD 8570.01-M IAT Level II requirements and shall have the following minimal education and experience metrics: 10 or more years of experience in IT customer support; knowledge of computer systems administration; Comp TIA Security Certification (or equivalent).
  • Perform duties using the latest versions of the following: Microsoft Operating Systems; Microsoft Office; Microsoft SharePoint; .NET; MS SQL Server; MS active Directory Administration.

Y-Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.

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