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Help Desk Manager

Yahya Technologies, LLC (Y-Tech), is seeking a Help Desk Manager in Northern Virginia. This position is open to candidates with an active Secret Clearance.

Responsibilities: 

  • The Help Desk Manager must be capable and skilled in oral and written communications and be able to apply these skills in communicating with all levels of management within DEA and the customers supported by the contract. 
  • The Help Desk Manager must effectively and efficiently plan, organize, and manage all employees assigned to the specific task area. This shall include:  1) day-to-day administrative direction of contractor personnel; 2) assignment of staff personnel in accordance with workflow requirements; and 3) establishment or improvement of procedures and controls, where necessary, to ensure that all services meet schedules and production standards. 
  • The Help Desk Manager is expected to answer calls and emails during high volume periods in addition to duties above.

Qualifications: 

  • The Help Desk Manager must have a four-year degree and six (6) years of experience in a customer service operations setting with a minimum of two (2)  years  management and supervision for systems and procedures, including the development, implementation, and maintenance of policies, procedures, and projects.
  • Eight (8) years of related experience is equivalent to a four-year degree.

Y-Tech is an equal opportunity employer. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, gender, sexual orientation, gender identity, disability, protected veteran status or any other protected status.

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